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PageRunner FAQ

My internet service provider blocks port 25.

Why this is a problem: If you are using SMTP messaging, all out-going messages will be sent through your mail server, though port 25. If your ISP blocks this port, your messages will not be sent. Solution: Change your PageRunner settings so that it uses port 587 instead of port 25.

My messages are being rejected by Sprint, and I’m using SNPP messaging.

Recently, Sprint/Nextel has begun to require authentication to use their new messaging gateway. To obtain platform login credentials, you will need to complete the Sprint EMG Connectivity Request form, and send it to EnterpriseMessagingGateway@sprint.com. Once you receive your login credentials, you can setup a new SNPP network in PageRunner using that information. Security Code: Your code from Sprint Server URL: SNPP.telemessage.com Port: 444

My page recipient gets a truncated message when I send a long page.

Likely cause: If your recipient only gets the message once, his or her phone service provider probably only allows a certain number of characters for a text message, and truncates the message. Solution: Try sending a long message. When the message is truncated, count how many characters were successfully transmitted. Then, adjust the maximum number of characters per page in your PageRunner settings for that network. This will cause PageRunner to split the message into multiple parts so that the message will not be truncated. Setup –> Networks –> Choose the network you want to edit, Edit –> Max. message length: Your message length.

 

Choose a Network

Adjust Maximum Page Length

Not only does my page get truncated, but my recipient gets it over and over!

Likely cause: Your phone company only allows one message to be relayed for each connection. Why this is a problem: If your work order messages are too long to be relayed in one message, PageRunner splits the message into two parts. If any part of the message returns an error, PageRunner will continue to try to send the entire message until either someone in the office cancels the transmission or PageRunner receives 20 errors. This means, the message recipient will get multiple copies of the first half of the message, but will never receive the second half of the message. Solution: Part #1: Try sending a long message. When the message is truncated, count how many characters were successfully transmitted. Then, adjust the maximum number of characters per page in your PageRunner settings for that network. This may be enough to fix the problem, but if not, continue to Part #2. Setup –> Networks –> Choose the network you want to edit, Edit –> Max. message length: Your message length.

Choose a Network

Adjust Maximum Page Length

This will cause PageRunner to split a long message into multiple messages, so all parts are transmitted, and nothing is truncated.  Sometimes, the messages will be received in reverse order.

Part #2:  Change your PageRunner settings so that all messages are relayed through your mail server.  The mail server will see the message as two separate messages, and will only try to send the second half again if it is rejected.

Setup –> Server –> SMTP –> Enter your mail server, User ID and password.

Set Mail Server for SMTP Messages