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PageRunner Guide


On opening, PageRunner will ask you for the Database location.  This is the same as the FieldOPS database.

Sending a message:

After entering the correct database, PageRunner opens to the “Send a Page” tab.  This tab allows you to send a message to any devices that are already set up in the PageRunner database.

Message Options:

Confidential:  This option prevents other PageRunner users from reading your message in the Page Log or printing the message on a report.

Delay Delivery:  This option allows you to schedule a page for a future time and date.







PageRunner Setup:

On the PageRunner Setup menu, you have four options:  Show Inactives, Networks, Devices, and Server.

Show Inactives: This option allows you to see both active and inactive devices and networks in your device and network list.

Networks: This menu option allows you to set up a new paging network or edit an existing paging network.

Adding a new network:

Description: A word or phrase to identify the new paging network.  For example: Verizon, AT&T, etc.

Paging Protocol:  There are eight paging protocols supported by PageRunner.


Skytel 2-Way SNPP
WCTP Trimble


Devices: This menu option allows you to set up a new paging device or edit an existing paging device.

Description:  A word or phrase that identifies the device – usually the name of the person you will be paging with the device.

Paging Network: One of the networks you have set up in PageRunner, and a network that is compatible with the device in question.

PIN: Pager or phone number

Max. message length: This is optional.  However, many cellphone service providers truncate messages at or around 160 characters.  If you send a message longer than the limit, the service provider might split the message into two.  However, many service providers don’t allow more than one message to be sent at a time, so PageRunner will receive an error.

To check on maximum message length, send a long message, and count the characters sent before the message was truncated.


The server setup takes you through four pages of server options.  The first is System Options:

Auto Start Server:  If you check this box, the server starts automatically when PageRunner is opened.  We recommend only doing this once you have PageRunner running smoothly.  With this option checked, you can include PageRunner in your start-up programs so that it starts and runs automatically when the computer boots up.

Send Interval: This is the number of seconds PageRunner waits between messages to send the next message in the queue.

Status Interval:  This is the number of seconds PageRunner waits to check on delivery status (if you are using a paging protocol w/Ack).

Receive Interval:  This is the number of seconds PageRunner waits to check for replies using POP3.

Purge Age:  This is the number of days pages are saved in the Page Log before they are purged from memory.


Next, you have your modem settings, which you only need to set up if you are using TAP, ETAP w/ Ack or Skytel:

Modem Port:  This is the port your modem uses to call the paging service.

Modem Init String:  This is optional.  The Modem Init String is a command used to change the modem’s mode.  The commands are modem manufacturer specific.

Dialing Prefix:  If you need to dial a number prior to dialing the pager number, this is where you would indicate the dialing prefix.




The third setup screen is SMTP:  If you would prefer all outgoing messages go through your mail server, this is where you define your mail server settings.

SMTP Mail Server:  This is the address of a mail server, usually your company’s.

Requires Authentication:  Not every mail server will require authentication, but if yours does, check this box.

If you choose “Requires Authentication,” you will need to include a valid User ID and Password.

DNS Address:  This is only required if you are using a system older than Windows 2000.



The last part of the server setup is the POP3 page.  These settings are important if you are using your mail server to send and receive messages.

Enable Inbound: If you are using PageRunner 2-Way, this checkbox indicates you will be receiving inbound messages.  If you would prefer to not receive inbound messages, leave this box unchecked.

POP3 Mail Server:  This is the address of your mail server.

User ID and Password:  You will need to include a User ID and Password of any user who can send and receive emails on your mail server.


View Menu:

On the PageRunner View Menu, you have the option to show or hide the toolbar and the status bar.  The toolbar is the bar at the top with the cut, copy, paste, and print icons.  The status bar is the area at the bottom that says “Ready” (or any other status).

The next view option is Server.  This opens a tab called Server which gives you the option to view the Server Log or the Comm Log.  With the Server and Comm log, you can monitor activity with PageRunner.  This is the only way to start the server if you don’t have “Auto Start Server” checked in the Server Settings.

The View menu also gives you the option to view the Page Log.  The Page Log shows any queued messages as well as any sent messages.  If you have a queued message that keeps sending and receiving sent errors, you can cancel the transmission from the Page Log.