(913) 642-4883 sales@mobilogic.com

FieldDesk™

Spend More Time on Your Specialty
Less Time on Paperwork

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Eliminate Double Entry and Paperwork

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Update Assignments from the Field

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Bill Customers and Collect Payments

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Sync Parts Lists and Flat Rate Repairs

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View Customer History in the Field

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Create Custom Quotes and Estimates

Features and Options

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On the Job

Field Service Personnel

In the Field, your Service Professionals will have the information they need to create accurate job estimates, record parts used on the job, capture customer signatures, and accept payments. FieldDesk forms will capture parts, labor, and other work order details that can then be emailed directly to the customer or the office.
With FieldDesk, Service Professionals in the field will receive their assignments accurately and wirelessly. Their status is relayed back to the office, which helps with scheduling accuracy and efficiency.
When the job is complete, all job data goes directly back to the office and into FieldOPS, reducing data entry time and potential duplication.

Receive Complete Customer Data and Service History

Provide On-Site Customer Quotes

Collect Payments by Check, Cash or Credit Card

Complete Custom Forms Electronically -- Reducing Paper Costs and Delays

Submit All Job Information Immediately Upon Completion

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In the Office

Admin and Office Staff

With Mobilogic FieldDesk, dispatchers can get all the necessary information directly to field service personnel quickly and easily. With all the information in the technician’s hands, your admin and office staff can focus on customer care and other office tasks rather than spending time sending additional information and answering technician’s questions. 

Receive Status Updates in Real-Time

Reduce Phone Interaction with Field Personnel

Receive Alerts when Jobs are Completed

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Software Features

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Accounts Receivable and Accounting Software Integration

Invoice customers, process payments, and avoid all those envelopes with FieldOPS Accounts Receivable module. Set up customer auto-pay and take credit cards or ACH from FieldOPS.
Keep your data in one place, and avoid duplicate entry with the FieldOPS Accounting module. Use either the built in Accounting software, or integrate with popular software like QuickBooks.

Email and Texting

Correspond with customers, vendors and employees from one place. Send emails or texts, attach invoices, drawings, purchase orders, or other forms, and give your printer a break.
You can let customers know when a technician is on the way, or you can create a marketing list to update customers about seasonal promotions or maintenance reminders.

Easy to Use Dispatch Board

At a glance, your dispatchers will be able to see work order statuses with the color coded Dboard. Quickly switch between departments, employee groups, days and times, and make scheduling a breeze.

Preventative Maintenance and Service Agreement Tracking

Do you have service agreements with your customers? Do your customers have equipment that needs regular maintenance?
Daily processing keeps your service agreements up to date, and a suite of reports and tools allow you to stay on top of your customers’ needs.

Job Cost Management

Track job costs — parts, labor, and miscellaneous expenses — versus job profitability. Create markup tables for parts and labor, adjust those costs based on recent or average vendor prices, and know how your business is actually doing.

Flat Rate Pricing

Does your business offer flat rate pricing rather than quoting each line item at the time of service? FieldOPS has a tool for that.

Inventory Control

Know what you have, in what quantities, and in which locations with FieldOPS’ inventory module. Set up as many stocking locations as you need (one per truck if you’d like), and always know what inventory you have on hand, plus the cost and potential sales value of that inventory.

Sales & Marketing

Easily turn sales calls into work orders or jobs. Create marketing lists based on customer type, equipment, service agreements and more.
FieldOPS’ Sales and Marketing modules help you use the data you track to maintain and grow your business.

 

FieldDesk and MapTools

Give your technicians the information they need, and get the work order details faster with FieldDesk. FieldDesk is a field service software add-on that communicates seamlessly with FieldOPS.

Get your technicians where they need to be faster with MapTools. MapTools uses GPS data to allow dispatchers to assign technicians to service calls based on location.

We'd Love to Hear From You

Office

11605 Tomahawk Creek Parkway
Suite J
Leawood, KS 66211

 

Call Us

(913) 642-4883